Condor Moving Systems Partners with Move for Hunger

Condor Moving Systems Partners with Move for Hunger

 

What do you do with all the canned goods and non-perishables in your pantry when you’re moving across the country?  As a general rule, it’s always best to lighten your load as much as possible when you’re moving across the country; canned goods can add a significant amount of weight to your shipment.  In fact, often times the cost to ship canned goods and non-perishable food items exceeds the value of what you initially paid for the family size can of corn or tomato sauce.  These items can easily be replaced once you’ve settled into your new home which will save you paying almost triple of the value of the items.  Additionally, it’s a good way to clean out the panty and relieve yourself of the impulse buy you made six months ago of that random can of tuna or artichoke hearts.  Good news!!  Condor Moving Systems participates in “Move for Hunger”, a non-profit organization working with moving companies all over the country to alleviate customers of their canned goods and non-perishables.  Condor Moving Systems will tag the boxes you wish to donate with a “Move for Hunger” sticker and deliver them to the local food bank free of charge.  “Move for Hunger” organization is working to be one of the largest year round service programs working with local food banks and relocation companies all of the country to give back to the community and make a positive impact locally.  Condor Moving Systems is proud to be a member of this important organization while assisting our customers in alleviating stress, saving money and lightening the load.  Win, win!

Saving Money on Your Local Move

 

For people who are moving within the state of Texas, the price is based on an hourly rate, instead of the weight. This makes life easier for you, but there are still ways to save money by shaving off the amount of time it takes for the movers to get you loaded.

 

Make sure you “lighten your load” before your move. If you don’t need something, get rid of it before your move date. The more items you move, the more time it takes.

 

Also, you’ll want to make sure your inventory list is accurate. While you aren’t penalized for added items on a local move, additional items take more time to move. Plus, we’ll want to make sure we have reserved enough truck space & manpower, as a more efficiency equals less time on the clock.

 

Lastly, make sure you’ve completed your packing before the movers arrive. One thing we see happening frequently is, people become tired the night before the move, and often decide to finish packing the next day while the movers are loading. You never know what they will need to load first, and since your movers cannot wait for you to complete your packing, they will have to assist you with it. This is how people incur extra charges for which they weren’t planning. Additionally, be sure to get assistance for any “special care items” you may not know how to pack securely before the day of your move, so there are no surprise packing expenses on moving day.

 

Whether you’re moving across town or across the country, nothing will make your move more stress-free than a little bit of preparation. Because if you don’t have time to prepare properly, when will you have time to fix it?

Lighten Your Load, Save Money!

The majority of individuals and families look at moving as one of the most stressful things that they will experience in their lives. Choosing a professional moving company will certainly help deter a good percentage of this stress, but let’s face it, there is still the herculean task of organizing. The larger the family, the larger the task, one would presume, but surveys prove that moving is just as stressful for an individual as a family of 8!  

How then to make this task a bit easier, even rewarding? 

As a moving consultant, I personally think (and suggest to my clients) that moving is great time to “trim the fat”, so to speak, or to take assessment of what one truly needs and what can be eliminated from the moving process. Not only will this make your packing (and, consequently, your unpacking) process much easier but it will also save you money! Remember, the less weight you are shipping the lower your overall costs will be! Whether you intend to sell unwanted items or donate to your local charity, assess your own possessions first (it always helps to set an example) and then talk to your family to see what they can part with. Ask your family, whether they be adults, toddlers or teens, to make a list of the things that they can’t bear to part with (obviously this will require assistance for the very young) and those things they just might not need any more or have out grown.  In my personal experience, helping my brother move his family of six, I discovered that making “suggestions” is fine, but making demands removes the “participation” and the “willingness” to be cooperative, so be patient and you will soon be surprised at how quickly your family will respond to your plans. 

If you plan on having a yard sale to sell off unwanted items, letting children keep what is earned from their donations to the sale is not only rewarding, but a great lesson in economics. As a suggestion, tell them the money will be held in a family “escrow” until you arrive at your new home as this will avoid having “new” items to ship. This will also give your family an opportunity to explore the shops in your new neighborhood! If you plan on donating to charity, this can be just as rewarding as material gain (if not more), and most families (especially children) tend to find more that they can part with (remember, not only is this rewarding in a conscientious way, but it is also tax write off). It is certainly not uncommon to opt to both sell items and donate to charity.

 

As for the individual moving, a good rule of thumb is- if you haven’t thought about it, looked at it or used it in the last year; you don’t need it! 

 

However you choose to “lighten your load”, making your family and Condor Moving Systems part of the process can be rewarding and save you money!

 

Stress Relief

 Huffing and puffing; where to begin? A 5 bedroom home, 3,000 square feet, upstairs and down stairs, so much to be done. Huffing and puffing, how can this be done?

Boxes and bubble wrap, Oh my! That’s just the beginning; the kids room, the play room, the living area and den. No time to spare and yet not one box prepared! No truck or materials; what am I to do?!  Huffing and puffing, oh too much stress! Houston to Florida, who will help this damsel in distress?   A full service moving company who’s licensed and insured, one that moves out of state is the perfect cure. Extremely exhausted and overwhelmed; only hand lifted will be the opening of the door!  Condor provides full packing services; with full value replacement, the weight has just been lifted. An air equipped truck with lift gate, the sound of this is too good to be true, no stress on the furniture- it’s lifted by air!  Oh wait; huffing and puffing, there is still no address, not to worry 30 days free storage is plenty of time, no need to stress. Huffing and puffing is now gone, Condor Moving Systems is the perfect solution of them all.

About Condor Moving Systems

You’re moving!  Who are you going to trust with everything you own?  A big decision, not just financially but emotionally- Condor Moving Systems understands and strives to make you feel like part of our family during this stressful time.  Condor Moving Systems relocation consultants are at your disposal every step of the way to provide professional advice and reassurance your relocation will be a seamless transition.  Our relocation consultants can discus special packing needs, custom crating, auto transport, storage options, and of course open discussion of any particular concerns you may have; with over 30 years combined experience there is nothing we can’t handle! 

 

Condor Moving Systems is a full service, independently owned, moving company based in the Dallas/Fort Worth area for over 10 years offering the highest level of service in the industry at the most competitive rates.  Whether you’re moving locally in the Dallas/Fort Worth area or making an interstate move across the country Condor Moving Systems can carry you home safely and provide you with the peace of mind that our crews work consistently and diligently to insure the safe arrival of every item we handle for you. 

 

So call us today, we’ll be there with you every step of the way!  877-460-6683!

Full Service Movers versus Renting a Truck

Full Service Movers versus Renting a Truck

 

Working in the moving industry for the last several years the phrase “We’re going to do the move ourselves” hurts my ears and completely melts my brain every time I hear it.  For the most part, this decision comes very easily to people that have a million and one things on their mind and a mountain of expenses adding up when moving; and is also precisely why I cannot fathom why renting a truck seems like the logical solution.  Obviously, the key issue is money, money, money-this is absolutely not a secret.  No one person likes to look at a price tag in the three to four digit range for a service they can seemingly do on their own; however, the thought process here is faulty for so many reasons it’s almost impossible to address each one without losing your attention or completely throwing you in a panic attack!  Trust me when I tell you renting a truck will cost more in the long run when you add all the additional expenses together.

 

Is renting a truck cheap?  No, it is not cheap!  Here in lies your first expense.  What is included in the truck rental?  The answer is nothing-just the truck and you’ll even have to replenish the ridiculously priced and plentiful fuel that came in the truck.  Then, upon the rental they will begin to up sell you on services that really are necessary but certainly not included in the initial price of the truck rental.  Just to name a few:  insurance, moving blankets, boxes, tape, some even offer help with labor to load the truck.  And just a little side note, the insurance you purchase is not to covers your household items, it’s to cover potential damage to the truck you just rented and do not own.  If you’re not already in the four digit price range, you will be soon because you haven’t even driven off the parking lot!  So now you have the truck, minimal moving blankets to cover the finest furniture and insurance for this monster truck you’re driving; however, the expenses haven’t even started.

 

Who is going to load the truck?  Uncle Joe?  I highly doubt it; he will conveniently have a camping trip scheduled the weekend of your move along with all your other cousins and family members.  You are now faced with another expense of hiring labor to help you load the truck with all of your precious belongings you’ve worked so hard to acquire but you have to hire day labor that have never moved a piece of furniture and trust they’re not going to steal from you or break any of the furniture you have because frankly- they won’t care if they drop your 50” plasma TV down the stairs- they don’t know you and you certainly don’t have any recourse in such an instance.

 

Have you ever fueled a big truck?  Enough said.  Think about it.  It takes minimum $50 to fuel a small compact car; can you imagine fueling a large truck…and with diesel fuel?

 

Have you ever tried to drive faster than 55 mph in one of those things?  Good luck.  You will likely have to incur hotel costs for an overnight, if not two.  Quick short story, I have a very close friend of mine that rented a truck because she was moving from NY to TX, she packed it with everything she owned including precious, irreplaceable pictures, etc with no monetary value, she stopped for an overnight and the entire truck was stolen and to this day none of her items have ever been recovered.  Can you imagine? 

 

In closing, why would you do this to yourself when you can hire Condor Moving Systems, a full service moving company, to manage all of the above?  We own and operate our own trucks, we offer full protection coverage for your household goods (forget about damage to the truck- we protect YOUR items),  we use unlimited heavy duty moving pads to insure each and every piece of furniture is wrapped for optimal protection,  we have full time experienced professional moving crews, you contribute a very small portion of fuel cost that we include in the estimate, and last but not least; no one is getting away with a huge truck with the logo Condor Moving Systems all over the side of it; not to mention the truck is never left unattended when occupied with household goods.  Do yourself a favor and use Condor Moving Systems where one price covers it all! 

Movers - A Wiitty Litte Ditty

A Witty Little Ditty

 

You’re moving again, where do you begin?

You can’t depend on kin, their patience runs too thin

Here we are to make your day, so don’t get queasy

We’re gonna make your move easy!

No need to panic, just because your move’s gigantic

Condor is the solution, there is no substitution!

We’re the mover, to haul your Hoover

Don’t dismay, we’re just a call away

We’ve got what you need, no reason to plead

We’ll do the packing, you do the slacking

You won’t even have to buy a box to pack your sox

So don’t get dizzy, or put yourself in a tizzy

Call us today, and put your worries away

Hooray hooray, we’ll help you today!

877-460-6683

by: Maj Masri

How much movers are liable for during an interstate move

When determining what moving company to go with make sure and ask the moving company what their level of liability is in the event of loss or damage to your shipment.

On an interstate move the moving company should give you the following two options:

1. Full Value Replacement Coverage
If any item is lost, destroyed or damaged while in your mover's custody, your mover will, at its option, either, 1)repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2)replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. 

Under Full Replacement Value Protection, if you do not declare a higher replacement value the value of your goods will be deemed to be equal to $6.00 multiplied by the weight (in pounds) of the shipment, subject to a minimum valuation for the shipment of $6,000.00

**Full Value Replacement Coverage has additional charges "premium" and typically a "deductible" to meet.

2. Release Value
If any item is lost, destroyed or damaged while in your mover's custody, your mover will only be liable for $0.60 per pound per article.

For example you move an item that weights 10 pounds and that item is damaged or destroyed you would only receive $6.00.

Seems a bit overwhelming to think about!!!  But knowing & understanding your movers liability ahead of time is better than finding out after something is lost or damaged.

Condor Moving Systems offers free full value replacement coverage at no additional charge for interstate moves.

Choosing a Moving Company

Moving is never easy, weather you decide to tackle the task on your own or the budget allows to employ the services of a full service moving company the decision process is lengthy and the “to do” list adds up fast!  Thankfully, moving is not an event that happens on a regular basis and aren’t we all thankful for that; however, when we need to move and are exploring the idea of hiring a moving company most of us are out of our element which brings about uncertainty of where to turn and who to trust.  Where can I get boxes?  How do we get Tuffy the puppy to Florida from Texas?  Can we take the plant Aunt May gave us?  Last but certainly not least- Who can we trust to move all of our precious household items 1573 miles across the country?  Naturally, in this day and age we sit in front of our computers and “google” it!  Normally, this brings about even more stress because we encounter horror story testimonials -that are usually exaggerated and biased along with the endless list of full service moving companies all promising what we all want- a LOW price and the BEST service!  Where do you start?

 

In most cases, customers will select three moving companies to speak with and interview for their business.  So then you have 3 companies, all offering a similar service and all within $100 of each other.  How do you narrow down your decision now?  We all have our on decision making process but one of the most common ways is online reviews.  We want to know what others experienced when in our position, whatever the case may be.  Let’s think about this logically, we want to see what others -we don’t know - have to say about a company- we don’t know- and just because we find it online human nature tells us it’s true.  This may work when trying to research the best DVD player to buy but when you are trying to find a moving company you can trust- trusting online reviews can be catastrophic. 

 

First of all, anyone, anywhere, anytime can go online and post a review about any company weather it’s positive, negative, true or false.  Who will ever know?  Who can it hurt?  The question is- why would we trust these reviews?

 

Second, who writes reviews most of the time?  Normally, people that have a bad experience write a review because it’s an avenue to vent and in some cases get “revenge” because the moving company lost their favorite broom.  Seriously, we’ve had this complaint. For every one positive review a company receives, you can bet that same company will receive 5 negative reviews-again its human nature- we are more likely to write a bad review than a good review because the consumer received the service expected.  Who wants to write about that?  Boring!

 

The other issue is; no one takes into consideration the volume of business a company does versus the complaint ratio.  This is huge!  If Condor Moving Systems relocates 2500 families a year and we receive 20 complaints from customers, that’s a pretty good ratio for any company. 

 

I could go on and on with this issue because it’s an area I’m very passionate in but in short I want to address the age old question- where do you turn to find a good moving company? Are there websites unique to the moving industry to help me?  Yes!!  The following information listed is for the Federal Motor Carrier, American Moving and Storage Association and Southwest Movers Association and are all organizations that specialize in the moving industry and can guide you in your search- they are non-biased and information found is based solely on facts and stringent criteria. 
 

 

Federal Motor Carrier Safety Administration or call (888)368-7238

 

The American Moving and Storage Association or call (703)706-4993

 

The Southwest Movers Association or call (800)759-2305

 

You could also make it easy on yourself and just call us first; Condor Moving Systems will carry you home from start to finish!  Our moving consultants are waiting for your call………

 

Happy Hunting! 

 

Moving Household Plants

Moving Household Plants

Looking to move out of state and you have plants you need moved and not sure what to do.   Most movers will take your household plants but under strict restrictions such as the plants have to picked up and delivered within a 24 hour period and they can be moved outside of state lines.

Most people moving don't realize that their plants may be place in an area with no sunlight or water and when placed in a moving truck with a  bunch of furniture and boxes may get crushed.

The most important thing to know about moving plants out of state is that it may not be up to your mover on whether they want to accept the liability of take your plant but beware of federal and state regulations that prevent the transport of certain plants.

Most states require that plants are certified and by the local department of agriculture office.  In Texas contact http://www.texasagriculture.gov/Home/ContactUs/TDALocations.aspx.
The moving company will not arrange for inspection of household plants.

If you are moving plants make sure you do the following:

1. Find out if your mover will accept plants and what their rules are

2. Find out of your state agricultural department has restrictions on shipping certain plants

3. Decide is it worth the time and investment to take the plant

Customers want to know moving companies transit times

How long do I have to wait in my empty house before my shipment arrives?    This is probably one of the most frequent questions we get here at Condor Moving Systems.    Every time someone moves there is always inconvenience.  These inconveniences can  either be having to get together friends and family to take off time to help move you in a u-haul then driving to your destination or hiring  a moving company then having to wait for shipment at your destination.    Most people hate the concept of having to wait in a empty house or sleep on the floor even just to move.  What people don’t realize is what it takes to do a long distance move.   

 

As soon as someone books with a full service moving company for a move that is going from one state to another it takes careful planning on the part of the moving companies part in order to get the best rates possible to the customer.  Once a moving company has picked up a customer’s shipment  the shipment are sometimes taken back to a that companies warehouse where shipments are consolidated onto a 18-wheeler and sent to multiple destinations.  This  the part that determines how long the actual transit time is going to be which is figured out by  where the shipment is going and how many stops the driver will have before he gets.      So how long am I going to have to wait in a empty house again?    This can vary depending on the moving companies written tariff.   It can either be with Condor it is only 1-10 business days.    Condor will let you know 24 to 48 hours before delivery  when your shipment will arrive.    In conclusion always ask what the transit time  for a company you choose to go with.   But how can I get my shipment earlier?   A moving company can get a shipment to you sooner with what is called a dedicated truck which is expensive almost twice as much as a standard move so to get best price you will always have a few days to wait for a out of state move.   

Motorcycle Shipping

Working in the moving industry means adapting to the needs of our customers. Now, not everybody owns a motorcycle or an ATV (All Terrain Vehicle), but for those of us who do, we love these things like they were our children! Just as we have a responsibility to keep our children safe from harm, the same goes for our beloved bikes and ATV’s when it comes to shipping. I cannot begin to tell you how many times I have heard from motorcycle and ATV owners the horrible results of having their “babies” shipped improperly. If a moving company is acting responsibly, then these complaints should be null and void.

 

Let’s create a hypothetical scenario; John Doe wants his Harley Davidson “Fatboy” moved with his household goods shipment. Unfortunately for him, We Couldn’t Care Less Movers arrive and simply throw a few moving blankets (if he is lucky) on his very expensive motorcycle, roll it into the trailer of an interstate truck (meaning an 18 wheeler), strap it down (again, if he is lucky) and then expect this item to arrive with little or no damage. This is absolutely wishful thinking! Interstate trucks are always packed for maximum load and what this means is that this is already turning into a nightmare scenario for poor John’s motorcycle! Let’s not forget; all of the household furniture, appliances and boxes must also be packed onto this truck. A full truck keeps the shipping costs down for the carrier, so they will certainly exploit this option. So, just where will all of these additional household items end up when there is no more space to exploit? Right smack on John Doe’s motorcycle! While it might not arrive completely destroyed (though we have definitely seen this happen due to such negligence), dings, scratches, dents, broken mirrors and lights are the norm. Typically these companies will also make the owner of this vehicle sign a waiver saying they take no responsibility for damages to the vehicle. At best, they will only recoup your losses at 0.60 per lb.

So what is the proper way to ship a motorcycle or an ATV? Crating is the only reliable answer. Not only will this ensure the safe transport of your prized possession, but this also allows the carrier to stack items properly in their trailer to maximize efficiency. This keeps theirs and your costs down and this will also prevent a lot of tears in the end!

 

I have included pictures of proper transport of motorcycles, ATV’s and let’s not forget Scooters for those of us who are “mods”!  

Happy Trails!

 

 

 

I motorcycle shipping

 

 Shipping a Street Bike

motorcycle shipping

Shipping an ATV

motorcycle shipping

Shipping a Vespa Scooter

motorcycle shipping

Closed Motorcycle Crate

motorcycle shipping

Shipping a Harley Davidson

 

 

 

 

 

Moving

As if life isn’t already busy enough, when you incorporate moving you and your family to a new home, whether its five miles down the road or five hundred miles down the road the added stress can make anyone a little crazy.  So, how do you ease the endless list of things to prepare before making the big move?  The answer-hire professional movers and packers!  Yes, there is the initial task of interviewing and collecting quotes from various movers but if you remember to stay organized and perform your due diligence on selecting your mover; the end result of leaving the menial and daunting task of packing your grandmother’s antique china will be in the hands of the professional packers.  So what’s the price tag on hiring professional movers and packers?  Well, this will vary depending on what you have to pack and move, the contents of each person’s home varies, but can you put a price tag on your sanity and the safe delivery of the precious pieces of art you bought on your honeymoon in Spain?

 

The convenience of hiring mover is you can customize the service you require.  You’re a bit of a control freak and you don’t want anyone packing your dishes but you really have no idea how to protect your 60” plasma TV- well, your packers can pack as much or as little as you want them to! On the other hand, you are mom of the year that handles the car pull for all the working moms in the neighborhood, you volunteer at the school and manage your own household that the thought of having to scrounge for moving boxes and actually pack the boxes makes your head spin and sends you into a near nervous breakdown- well, do not fret your professional movers and packers can pack your home top to bottom and all you have to do is open the door!   So, what are you waiting for?  Condor Moving Systems, Arlington Texas based full service moving company can help you from start to finish no matter where you’re moving in the continental United States.

 

Moving & Storage Company

MOVING         PURCHASED/SOLD FURNITURE       STAGING          DE-CLUTTERING

A full service moving and storage company can come in handy not only when you are actually moving out-of-state but when you need an extra hand when you have purchased or sold furniture, staging a home for sale or de-cluttering.

Have you purchased or sold a piece of furniture that you need picked up or delivered? Online auction sites being so popular today it would be nice to know that there is a simple way to move large pieces of furniture that won't fit in a standard size car.

Staging your home to sell is one of the best things to do to ensure a quicker sale.  When staging your home it typically requires moving out a lot of extra pieces to make maximize the space in your home.
Staging is simply to take away the distractions, stimulate the imagination, and highlight the key architectural features of every home. Wondering How can full service moving and storage company help.  By hiring movers you are able to have them come to your home load up those additional items and hold them in storage until your home has sold.  Once your home has sold the movers will take your items out of storage, come back out to your home load up the remaining furniture pieces and finally get your delivered to your new home.

If you are simply remodeling your home and need things moved out of the way versus bring a container unit to your home and be forced to load it and unload it on your own hire a mover.  When you hire a moving company the movers can come out to your home load it up, store it and then bring back out to you when you are ready for it. 

The next time you need furniture moved around think about hiring a full service moving company.

http://www.condormovingsystems.com

Texas Movers

Dallas Movers--Fort Worth Movers--Houston Movers--SanAntonio Movers--Austin Movers

Local Movers in Texas typically will charge in a few different ways so when looking to hire a mover make sure you understand how you will be charged. 

Some companies will charge per piece meaning if you tell them you are moving 35 pieces that is exactly what they will move on moving day.  If you have additional items you will pay a premium to move those items.  Other companies will charge you an hourly rate typically the time will start from the time the movers start the job until they are finished at the destination plus their travel time charge.  If you have additional items the day of your move that they didn't know about you don't pay a higher hourly rate but may end up paying a bit more for you move for the time it took to move the additional items.

Make sure you understand how your moving company will be charging you and what the charges will be for any additional items you may have forgotten to mention when getting your moving quote.

Save Money Long Distance Move

Moving out of state and want to save lots of money?  Something that most movers wont tell you is how to do this.  Its real simple and very easy to do.   When packing your kitchen do not take canned goods.  Canned goods are fairly in-expense but can be very heavy for example a small box (1.5 cubic feet) should weigh approximately 10 pounds you load it up with canned goods it could possibly weight up to 50lbs.  If your mover charges by weight which is the Federal Motor Carrier Safety Administration "FMSCA" preferred method here is an example of what this could save or cost you 50lbs at .43 (rate mover is charging) = $21.50 per small box of canned goods.  This would also apply to things like old books and magazines if don't need them then get rid of them. 

A very common question people want to know is where to discard the items you don't want or need.

• Some movers will collect non-perishable items and donate them to local food backs so this allows you to help and give back to your local community easily. 

• For items such as books and magazines that can be taken to local book stores who buy used books which is very nice allows you to make some money to use towards your move. 

• Some local charities will come to your home to pick up items such as furniture or clothing.

• Garage sales are always an option if you have the extra time.

Just keep this rule in mind when getting ready to move and need to hire a moving company
"If you don't need it don't ship it" 

Looking to hire a Full Service Moving Company

Choosing a Mover

When looking to hire a full service moving company it’s important to do your research like with any purchase you make especially when tendering your life long possessions to someone.  There are several websites out there to help consumers such as The Federal Highway Safety Administration “FMSCA” and the Texas Department of Motor Vehicles “TXDMV”.

When doing your research on the mentioned sites here are 3 things to look for:

Is the moving company a broker or a full service moving company?

How long has the moving company been in business?

How many complaints does the moving company have on the FMSCA and TXDMV websites?

 

What does this mean?

A moving broker is someone who just brokers moves out how this happens is you pay the broker deposit which is typically 10-20% of your estimate which is the brokers cut on your move then your job gets brokered out to an actual moving company or owner operator who performs the job.  The problems that sometimes occur range from damaged items, service issues and increased charges.  Not knowing who is showing up and how they will handle your prized possessions is the scariest part.

How long a moving company has been in business says a lot.  In the moving industry is very common to see individuals open a moving company for a couple of years ruin their reputation and shut down to open a new moving company staying under the radars of the FMSCA and TXDMV.

 

When looking at the complaints online make sure to only look at FMSCA and TXMDV sites.  Look at the nature of the complaints and ask your mover questions about the complaints and how they are handled and resolved if one was to occur.   Procedures on how and where to address complaints or services issues should be made easily available to consumers.

In conclusion always do your research before making such an important decision and keep the mentioned 3 key things in mind when shopping around.